Telesuite Conferencing solution (TeleCONF)


TeleCONF Audio Conference System is designed to work on Linux platform with single step installation. This means installation, user access and maintainability, use widely known techniques and are kept as straightforward as possible. By utilizing very simple, user-friendly interfaces and operating procedures, which drastically reduce training and user learning times. So systems can be installed and customized anywhere in the world with minimal support - the user will always be in charge of the technology and those having access to it.


Audio Conferencing

  • SIP trunking supported
  • Conduct own conferences independantly
  • Secured conferences
  • Moderator dashboard
  • Add menbers on the fly
  • Record conferece
  • Online Voting
  • Self Mute/Unmute
  • Volume incerease/Decrease
  • Live status of participants
  • Inbound/Outbound conferences
  • Access code for security
  • CLI Verification for secured conferences
  • Many more

Code Blue - Healthcare

  • SIP trunking supported
  • Multiple groups for speciality experts
  • Emergency can be triggered from anywhere
  • On the fly experts can help attendant
  • Can be integrated with EPABX or work independantly
  • Support GSM network
  • Many more

Voice/Text Broadcasting

  • SIP trunking supported
  • Schedule voice or text broadcast
  • Recurrence of the schedule
  • Integrate with multiple system for warning messages i.e. Fire alarm, flood, etc
  • Pre recorded messages & groups for broadcasting messages
  • On the fly recording option for message broadcast
  • Trigger Voice broadcasting with SMS
  • On the fly recording option for message broadcast
  • Many more




Web based scheduler

Multi user scheduler. Simultaneously multiple user can schedule & conduct conferences independently.





Web based Console

Web based console for moderator with live status of conference.



Telesuite Call Audit (Call Accounting)

Telesuite Call Audit is a call accounting software which is designed to work with various PBXs. Multiple PBX clients can be connected to a single system to work as a central server. Telesuite Call Audit Call Accounting software lets you choose from a variety of reports to assist you in managing your business more effectively. Call Audit menus give you the flexibility of selecting criteria for each report to provide the specific information you need.


Reports

  • Longest calls by extension>
  • Most expensive calls by extension
  • Most frequently dialed numbers
  • General summary reports
  • Account code reports for project billing
  • Departmental reports
  • Trunk utilization
  • Area code reports
  • Caller ID reporting
  • Internal call reporting
  • Incoming call report
  • Extension-wise reporting
  • Many more....

Features

  • Centralized access of upto date call information of all locations
  • Graphical dashboard
  • Physical link status display and alerts of individual PBX
  • Trunk utilization report
  • Most expensive call notification
  • Longest call notification
  • Automatic report emailing
  • Link failure alerts
  • Programmable database for call tariffs >
  • Hospitality integration
  • Call exception programming
  • Call destination and service provider name display
  • Report emailing to the administrator and to the user
  • Call costing alert
  • SMDR/CDR failure alarm
  • Web interface for monitoring and programming
  • GUI interface to configure and manage the system or generate reports

Dashboard

Call Recording solution (TeleLOG)


Digital Logger

  • Digital Phones supported
  • Avaya, Nortel, Alcatel, Unify, etc.
  • Record call details along with voice
  • MP3 Compression
  • Web interface for call retrieval
  • Auto backup

ISDN/T1 logger

  • CSTA/CTI integration
  • Selective recording
  • Agent details integration
  • Mp3 compression
  • Web interface for call retrieval
  • Auto backup

Selective Logger

  • Record conversation between any phone (IP/Digital/Analog)
  • On demand recording
  • Priority selection for recording
  • MP3 compression
  • Web interface for call retrieval
  • Auto backup

Analog Logger

  • On demand recording
  • MP3 compression
  • CSTA/SMDR integration
  • Web interface for call retrieval
  • Auto backup


Call center solution


Dashboard

  • Digital Phones supported
  • Avaya, Nortel, Alcatel, Unify, etc.
  • Record call details along with voice
  • MP3 Compression
  • Web interface for call retrieval
  • Auto backup

Reporting

  • CSTA/CTI integration
  • Selective recording
  • Agent details integration
  • Mp3 compression
  • Web interface for call retrieval
  • Auto backup

Agents

  • Record conversation between any phone (IP/Digital/Analog)
  • On demand recording
  • Priority selection for recording
  • MP3 compression
  • Web interface for call retrieval
  • Auto backup

Supervisor

  • On demand recording
  • MP3 compression
  • CSTA/SMDR integration
  • Web interface for call retrieval
  • Auto backup


Voice Messaging, FAX, IVR, CTI


Other Telecom Solutions

  • IVR

    Static/Dynamic IVR. Integration with various systems & database

  • Voice Messaging

    Hospitality integration (PMS Integration, Mini-bar, Room service), Voice message to email, Fax integration

  • CTI

    Bespoke solutions on CTI. Screen pop-up, CTI integration, etc.

  • Fax Server

    Multi channel fax server. Inbound/outbound fax integration with third party software. Auto emailing of fax, etc.

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