About Call Recording System
Telesuite CRS is a professional voice-recording solution used for SIP, H.323, Analog and Digital (T1/E1/PRI/IP) telephone line recording. It can record all the connected audio channels simultaneously with automatic start and stop and along with caller ID (if available) for incoming calls & dialed numbers for outgoing calls. This system enables you to effectively
manage thousands of hours of call records to strategically meet your operational and information management needs. Call records are tagged with custom and standard data, which can be used for searching, reporting or various archiving purposes. Retrieve and playback of your recordings can be accessed through the user-friendly web interface either from local network or Internet.
Features
On-demand recording
Enable or disable recording on-going calls at the switch of a button. Enable or disable recording on-going calls at the switch of a button.
Copy & Migrate recordings
Individually or in bulk, copy and move recordings of your choice to a different folder on any storage disk.
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Warnings & Alerts
Trigger alerts via email on pre-determined criteria to stay ahead of any probable issues.
Line Monitoring
Monitor any/all lines to enable 100% trunk recording.
Unified Logger
A unique logging solution with which one can monitor and manage multiple types of lines(SIP, Analog, PRI, Digital) in a single search engine.
Telesuite call recording system supports the following phone system and protocols...
Advantages of Call Recording System
- Increase Sales Efficiency
- Increase customer loyalty
- Harvest business ideas
- Reduce Liability Costs
- Increase productivity
- Dispute resolution
