About Us
Winning customers loyalty
Delivered exceptional service & value
20+ Years of Expertise
Driving innovation in telecom solutions
AI-Driven Intelligence
Building intelligent systems
Data-Driven Insights
Empowering enterprises
With over 20 years of expertise and a strong commitment to transforming the telecom industry through cutting-edge software development, we at TSL (Telesoft Labs) focus on building AI-driven intelligent systems that optimize communication workflows, enhance compliance automation, and empower enterprises with data-driven insights. As the creators of the Telesuite Enterprise Recording Solution, we are actively integrating AI advancements to redefine how organizations capture, interpret, and act upon communications across telecom environments.
AI in Telesuite Enterprise Recording Solution
We're embedding intelligent capabilities directly into the Telesuite platform to deliver a smarter, more responsive recording environment. Here's how AI is elevating the Telesuite experience:
Smart Transcription & Search
- Real-time speech-to-text engine with domain-specific vocabulary training (e.g., trading, aviation, public safety)
- Multilingual support and search-by-keyword across voice logs
AI-Driven Incident Detection
- Flag sensitive terms (e.g., "cancel", "loss", "fire", "threat") in conversations
- Score and prioritize recordings based on risk level or compliance breach potential
Speaker Identification & Emotion Analysis
- Distinguish and tag participants automatically in multi-party calls
- Emotion mapping to detect stress, anger, or urgency for public safety and dispatch environments
Automated Insights & Reports
- Generate incident summaries with extracted context (who, what, when, urgency)
- Provide visual dashboards for supervisors to monitor sentiment trends, call quality, or compliance flags
Why TSL Is the Right AI Partner for Telecom
20+
Years of Expertise
Deep telecom domain expertise in critical communication systems
100%
End-to-End Capability
From AI model training to embedded deployment
50+
AI Components
Modular AI components ready to integrate with enterprise or carrier-grade systems
500+
Deployments
Proven success in finance, aviation, hospitality, emergency services & more
Testimonials
We have used "Tele CONF Audio Conference Bridge" From Telesoft Labs, Bangalore for our regularly scheduled conference calls among selected senior managers and other management staff. In responding to all our needs, they are complete, gracious, quick to find a solution, and altogether tremendously helpful.
RAGHU RAYLU - JSW
We've found the Software Programs (Call Audit and Voicemail) to be very flexible and easy to use. And the few times that we've needed software support, the Telesoft Labs personnel's have all been very responsive and knowledgeable. The service I have received from every part of them has been phenomenal and I would confidently recommend them for all your call accounting software needs. Their ability to react quickly and provide top quality service on a moment's notice is the best I've ever seen.
ANAND ARAVIND - Siemcom LLC
My experience with Telesoft Labs could not have been better. Listening to my specific needs, they customized a system which addressed everything I required. The sales and support staff were engaging and responsive, always taking care of any question I had. The final product exceeded all of my expectations, a combination of robust function, intuitive form and elegant design. I would highly recommend Teleoft Labs for any telecommunication needs.
TIMOTHY MOORE - CNBC - NJ
Few Of Our Esteemed Clients
