Typical features a modern hotel phone system should deliver
Advanced and specialized communication solution not only facilitates hotel operations but also ensures high-quality guest experience and nourishes guest loyalty. Integrating IP communications is an indispensable aspect. With the IP communications system, guests can enjoy voice and video communications at a low expense while hotel staff collaboration is also enhanced.
Perfect Integration
The strong compatibility of the Telesuite HOTLINK ensures easy and fast integration with existing hotel PMS and PBX.
Streamlined Hotel Management
PMS integration with the hotel phone system helps hoteliers streamline operations, unleash manpower, retain client data, and have timely records – easy check-in and check-out, switch room status, etc.
Guaranteed Guest Experience
Hotel staff can provide customized room services according to guests’ personal needs – schedule wake-up calls, switch to Do Not Disturb, and so on, at no extra costs.
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Emergency Alert
The Emergency Number can also help address “customer emergency” which allows the call to go at any time and trigger a notification in the front office and alert the concerned staffs.
Key benefits you will enjoy by using Telesuite HOTLINK
- Compatible with your hotel phones from reception desk, guest rooms, back office, etc.
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Respond to customer inquiries and reservation immediately and professionall.
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Generate revenue by charging telephone calls.
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Convenient management and maintenance.
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Scalability and compatibility of the system.
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Great mobility for hotel employees.
Primary Concerns for Travel & Tourism Industry
Lack of Omnichannel Support
Customers need support from businesses in mobile, social, chat, messaging, forums. Agents end up asking the same question repeatedly or are unaware of the context of the call.
Low Agent Efficiency
Due to lengthy calls, the productivity of agents takes a toll. As a result, agents can’t concentrate less on After Call Work (ACW) or other back-office tasks, within their work hours.
Higher Average Ticket Handling Time
Tracking prior customer history, customer communication data, all at one place is a challenge, which in turn results in very high average ticket handling time.
Telesuite HelpDesk/Call Centre for Travel and Tourism
Travel & tourism customers expect exceptional customer support system and personalized services during every stage of their journey. It is important for companies to provide uninterrupted facility to the customers and satisfy them by being there with them in case of emergencies. Today’s knowledgeable customers are well-aware about the ongoing deals and offer available in the market and can easily switch to your competitor with just a click of a button. TSL’s highly reliable and flexible Telesuite Helpdesk/Contact Centre solution enables you to reach out to the customer anywhere, anytime and helps create a customer service culture that gives you an edge over competitors.
Telesuite Call Recording System for Dispute Resolution
Telesuite Call Recording Software helps the hotel to train its staff and better educate to effectively handle the customer. Also helps address any legal issues and disputes with the customer in case an issue is raised. It is essential for Hospitality industries to maintain the recordings of the consultations. With Telesuite CRS, record all incoming and outgoing calls automatically and tag the records with caller ID and Date & Time stamp.
