Most popular applications of Telesuite in Healthcare
Healthcare, as we know, is very different today. With changing times and
unprecedented demand for
accessible healthcare, doctors and patients are connecting virtually.
Facilitate Telemedic through Telesuite IVRS
With social distancing and lockdowns in place, telemedicine is playing a large role today in making healthcare accessible to everyone. Using Telesuite IVRS for healthcare organizations, you can connect doctors and patients in real-time. Doctors can get details of the caller’s IVR inputs when they answer the call to ensure they have context. Calls can be tracked and analyzed for better operation. You can even setup patient follow ups and collect payments.
Automated reminders and feedback system
You can reduce patient no-shows with automated call and SMS reminders. You can also collect feedback from the patients after every visit via calls and SMS.
Automated reminder calls for collection of samples and reports
An automated reminder call to the customer 30mins before the appointment time is the best way to ensure patients are ready. The same is the case with report collection. An automated call is an easy way to let the customer know that they can pick up the reports.
Communicate and Collaborate in Times of Crisis with Telesuite ENS
If an incident strikes, do you have an emergency notification system in place to respond to incidents, send alerts and critically account for your people before, during and after the event?
Respond in time and protect the patients at all times
Telesuite ENS is an effective emergency notification system can literally be a lifesaver and operations interruption mitigation tool. It can enable your response teams and leaders to become more rapidly aware of an incident.
Telesuite Call Recording System for Dispute Resolution
Hospitals can only issue medicines to patients if a prescription is generated, and a prescription can only be generated when there’s a consultation. protects healthcare sectors from any legal issues and disputes with the customer in case an issue is raised. It is essential for healthcare industries to maintain the recording of the consultation. With Telesuite CRS, record all incoming and outgoing calls automatically and tag the records with caller ID and Date & Time stamp.
Empowering COVID-19 Helplines with Telesuite Contact Center
Since the outbreak of the global pandemic, TSL has been working with several state governments, NGOs, government organizations and healthcare companies to setup helplines. These helplines have been used to facilitate telemedic, counselling, suicide prevention, food distribution and other volunteer activities.
