Telesuite HelpDesk/Contact Center Software for Government bodies
Government and public sector institutions offer a wide range of services nowadays. In an effort to keep up with the private counterparts and grab more market share, government agencies today are under a pressure to deliver great customer service quickly and meet customer expectations. They need a secure communication environment to protect and serve the customers even in the times of emergency, adhering to the regulations and compliance at the same time. TSL enables these government institutions with an advanced customer/people/vender engagement solution that streamlines customer interactions and ensures a productive and uninterrupted two-way communication.
Primary Concerns for Government Institutions
- Security & Compliance Requirements: To safely transfer the data even in case of some national emergency without defaulting on compliance norms.
- Improving Digital Sales: Competing with private players for new customer acquisition/ cross-sell or up-sell opportunities.
- Offering Superior Customer Experience: Improving the customer experience without having to increase resources.
