About Telesuite Complaint Management System
With Telesuite Complaint Management System, address complaints from business associates and customers through multiple incoming channels like telephone, mobile and web interface. The tool automatically records all parameters related to the incident and stores the information for future examination. A tool to maintain consistent standards through continuous complaint management and it is
crucial to have an absolute understanding of the customer and the issue at hand while addressing complaints. The Telesuite CMS provides all incident-related information to the support agent by collecting data through a preset menu that prompts the user to input problem-related details into mandated fields. The support agent is fully informed about the challenge the customer is facing and this makes way for easy problem resolution.
Features
Easy complaint lodging
Users can lodge or book a complaint through telephone, mobile, or a web interface with mandated prompts and fields.
Network & SMS Integration
Message alerts are sent to appropriate individuals who are responsible for addressing the complaint.
Follow-up action
A notification acknowledging the complaint registration will be sent to the complainant and the appropriate authority begins reacting to the issue.
Status & reporting
Powerful reports and status checks keep both the complainant and the agent updated about the progress in problem resolution.
Proactive resolution
The tool assists supervisors in identifying repetitive complaints and eliminating them by treating potential customer problems early on.