Unlocking the Future of Communication with Artificial Intelligence

Telesoftlabs Leads the Way in AI for Telecom

At Telesoft Labs, we believe AI is no longer a buzzword—it's the backbone of intelligent telecom infrastructure. Our advanced AI-powered telecom solutions are designed to improve network efficiency, automate operations, enhance customer experience, and reduce operational costs.

We specialize in integrating cutting-edge AI and machine learning (ML) algorithms into telecom workflows, from core voice-network optimization to customer engagement platforms. Whether you're a telecom operator, managed service provider, or enterprise with critical communication infrastructure, our AI capabilities future-proof your systems.

AI Capabilities We Offer

Voice Transcription

Accurate, real-time speech-to-text transcription for all call types

Multilingual Translation

Instant translation between 100+ global and Indian languages

Voice Biometrics

Speaker verification, fraud prevention, and secure authentication

Conversational AI

Smart voice/chatbots with natural language understanding (NLU)

Emotion & Intent Detection

Gauge sentiment and call intent for live intervention

AI/ML Analytics

Automated segmentation and pattern recognition in large data sets

Chatbot: Live Agent Escalation

Smart hand-off to human agents with full conversation history and 24/7 Availability with Always-on support for sales, service, feedback, and FAQs

AI Implementation Scope in Telecom

Telesuite AI + PBX Integration

Our AI-enabled systems integrate directly with legacy and IP-based PBX platforms to enhance call routing, automate call classification, and detect anomalies in real-time communication. Whether it's Mitel/Unify, AVAYA, Alcatel, Cisco, or Asterisk, our solutions bring intelligence into your telephony stack.

  1. Real-time Transcription
    Real-time transcription of PBX calls.
  2. AI-based Call Routing
    AI-based call routing based on intent or urgency.
  3. Voice Biometrics
    Voice biometrics for IVR authentication.
  4. Secure Data Handling
    Secure data handling for audit logs and recordings.
  5. Keyword Spotting
    Keyword spotting for compliance and alerts.
  6. PBX Integration
    Integration with analog, IP, and hybrid PBX systems.

CRM Integration (Salesforce, Zoho, Freshdesk)

We enable frictionless AI-based CRM integrations for Salesforce, Zoho, Microsoft Dynamics, and other industry-standard platforms. With contextual data mapping between CRM and communication platforms, agents receive real-time insights, sentiment analysis, and predictive behaviour scoring.

  1. Multichannel Bot Assistance
    Multichannel bot assistance within CRM.
  2. Smart Task Creation
    Smart task creation post-call.
  3. Auto-log Transcribed Calls
    Auto-log transcribed calls with sentiment and intent.
  4. Enhanced Reporting
    Enhanced reporting with voice analytics.
  5. Personalized Call Summaries
    Personalized call summaries auto-updated in CRM.
  6. Predictive Lead Scoring
    Predictive lead scoring and follow-up suggestions.

Telesuite Call Center + AI Integration

With native AI/ML augmentation, our Telesuite Contact Center leverages voice analytics, agent performance scoring, auto-transcription, and AI-based queue prioritization to ensure peak efficiency and unmatched customer satisfaction.

  1. Emotion-based Scoring
    Emotion and keyword-based scoring.
  2. Voice AI Routing
    Voice AI routing across voice/chat/IVR.
  3. AI-driven Agent Assist
    AI-driven agent assist during live calls.
  4. Smart Disposition
    Smart disposition and post-call wrap-up.
  5. Real-time SLA Monitoring
    Real-time SLA and compliance monitoring.
  6. Call Reason Capture
    Chatbot captures call reason and user inputs.
  7. AI Chatbot
    AI chatbot embedded in voice and digital channels.
  8. Case Management Integration
    Integration with case management and reporting.

Third Party Call Center Software (Avaya, Genesys, MITEL)

Already invested in a third-party call center platform? No problem. Telesoft Labs's AI middleware seamlessly integrates into existing platforms such as Genesys, Five9, Zendesk, and more—bringing intelligence to your operations without infrastructure overhaul.

  1. Predictive SLA Alerts
    Predictive SLA breach alerts.
  2. Smart Call Deflection
    Smart call deflection using chatbots.
  3. Plug-in AI Enablement
    Plug-in based AI enablement.
  4. AI Speech Analytics
    AI speech analytics for 100% of calls.
  5. Unified Dashboards
    Unified dashboards with bot, call, CRM data.
  6. Omnichannel Intent Detection
    Omnichannel intent detection and routing.
  7. Auto-create Items
    Auto-create leads, tickets, and service requests.
  8. Real-time CRM Integration
    Fetch customer details from CRM in real-time.

Call Recording Software (Telesuite & Third Party)

Telesoft Labs 's AI engine integrates with both Telesuite Enterprise Recording Software and third-party voice recording systems (e.g., MITEL, Verint, Redbox, Calabrio). This ensures smart archival, pattern recognition, and compliance auditing at scale.

  1. PCI/PHI/PII Redaction
    PCI/PHI/PII redaction via AI models.
  2. Real-time Triggers
    Real-time triggers from recordings.
  3. AI Voice Data Indexing
    Index and search voice data using AI.
  4. Automated Transcription
    Automated transcription and tagging.
  5. Long-term Analytics
    Long-term analytics on agent/customer behaviour.
  6. AI Chatbot Integration
    AI chatbot embedded in voice and digital channels.
  7. Bot-to-Voice Handover
    Supports bot-to-voice handover using AI-driven triggers.
  8. Pre-call Qualification
    Chatbot offers pre-call qualification, appointment scheduling.
  9. Outbound Call-backs
    Initiates outbound call-backs based on chatbot conversations.
  10. Call Reason Capture
    Captures call reason and user inputs before routing to agent.

AI/ML for Reporting & Large-Scale Analytics

Leverage our AI/ML pipeline to unlock deep insights from your large historical databases. Whether it's multi-channel call logs, voice transcripts, or CRM datasets, our platform intelligently clusters, tags, and visualizes data for operations, compliance, and business intelligence.

  1. Executive Dashboards
    Personalized dashboards for executives.
  2. Audit-ready Insights
    Audit-ready insights with filters and drill-downs.
  3. Real-time Business KPIs
    AI dashboards for real-time business KPIs.
  4. Predictive Analytics
    Predictive analytics: churn, conversion, risk scoring.
  5. Fraud Pattern Detection
    Fraud pattern detection across millions of records.
  6. AI Call Clustering
    Cluster and segregate millions of calls by AI themes.